A school trip turned serious when a student suffered a burst appendix in France. NGS coordinated medical updates, guided the safest repatriation plan, and supported worried parents until their child was home.
During a school trip to France, a student became suddenly unwell. The accompanying teacher alerted NGS as the student was rushed to hospital. Doctors confirmed a burst appendix, and emergency surgery was carried out.
Although the surgery was successful, the student developed a secondary infection. This meant a longer stay in hospital and rising concern back home.
The family wanted their child transferred to the UK as soon as possible. They were unsure about:
How long the hospital stay would last
Whether care abroad was the best option
When it would be safe for their child to travel
The best route home without risking their recovery
The student’s wellbeing became the focus, but the uncertainty made every decision feel heavier.
NGS Operations contacted a trusted local service provider to gather medical updates, treatment notes, and costs. This helped build a clear understanding of the student’s condition.
The team stayed in constant communication with the parents. They wanted their child home immediately, but surgery and infection made an urgent repatriation unsafe.
After reviewing the case, Ops recommended waiting two more days. This would allow the infection to stabilise and make a commercial flight possible — a safer and calmer option for a young patient.
This advice meant:
A smoother and safer journey home
Less physical stress during recovery
A straightforward transfer into NHS care
No need for an urgent medical flight
The parents agreed, reassured by clear updates and guidance.
Two days later, doctors cleared the student to travel. NGS coordinated the journey, ensuring the student flew home safely and reached NHS care without difficulty. The parents expressed sincere thanks for the steady support and clear communication throughout the experience.
A medical emergency overseas can be frightening for families. Getting home safely depends on timing, medical insight, and practical planning. When decisions carry weight, calm and informed guidance brings clarity and confidence.
