When a patient fell seriously ill abroad, NGS coordinated an urgent air ambulance repatriation. From monitoring to planning, the operation ensured a safe and efficient journey home.
While travelling, a patient experienced severe breathing difficulties. First responders transported them to a local clinic, where they were admitted to ICU. The treating doctors advised an urgent transfer by air ambulance so the patient could continue treatment at home
The situation brought several challenges:
Limited capacity of local healthcare providers
High costs linked to air ambulance repatriation
Complex coordination of patient logistics across borders
NGS Operations and MedOps teams acted immediately. They began coordinating evacuation options while monitoring updates from the ICU. A thorough review of the patient’s medical history revealed conditions not previously declared to the insurer. Sharing this information early avoided further issues.
Our support included:
Planning with trusted air ambulance providers
Continuous monitoring of the patient’s condition
Communication with insurers and medical teams to streamline approvals
As the patient’s condition stabilised, doctors approved the transfer. NGS managed all logistics, ensuring the air ambulance flight was safe, efficient, and properly staffed. Despite insurance challenges, the patient was flown home smoothly and continued treatment without disruption
This case shows why professional support is essential when medical emergencies happen abroad. Air ambulance repatriation offers patients the safest way to return home for treatment. With NGS, clients benefit from:
24/7 access to a global medical network
Full operational and medical oversight
End-to-end management of complex logistics
