When a patient required urgent evacuation from Juruti due to limited local medical facilities, NGS authorised and coordinated a rapid medevac, ensuring admission to appropriate care within hours.
NGS was contacted by a client regarding a patient based in Juruti, Brazil. The patient’s condition could not be safely managed at local facilities, where medical capability was limited and escalation options were minimal.
The situation required swift clinical judgement and decisive action. Delays would have increased risk, while uncertainty around logistics and insurance needed to be resolved quickly.
Several factors complicated the response:
Juruti’s remote location limited access to advanced care
Local facilities were not equipped to manage the condition
An urgent transfer was required, not routine transport
Insurance responsibilities needed clarity once admission was secured
The client required constant updates during a fast-moving situation
This was a case where speed, coordination, and clear authority mattered.
NGS Medical Operations reviewed the clinical information and authorised a medevac on behalf of the client. This removed delays and ensured the evacuation could proceed without hesitation.
Within hours, NGS arranged an air ambulance and secured admission at an appropriate medical facility with the required capability. At the same time, Ops confirmed that once the patient was admitted, their own health insurance would assume responsibility for ongoing care.
Throughout the process, the direct client was kept fully informed. Updates were shared at every stage — from authorisation to aircraft mobilisation to hospital admission.
The medevac was completed successfully, with the patient transferred safely to higher-level care. The transition of responsibility to the patient’s insurer was smooth, avoiding duplication or disputes.
The client expressed appreciation for the speed, clarity, and communication shown throughout the mission.
This was not just a transport task. It was a decision-led operation.
Key takeaways:
Remote locations demand fast clinical authorisation
Local limitations must be recognised early
Clear ownership prevents delays during evacuation
Insurance handover needs to be planned, not assumed
Clients value visibility as much as speed
Emergency medevac Brazil cases succeed when judgement and logistics move together.
