When complications from cosmetic surgery in Latvia led to an ICU admission, NGS managed the full repatriation. From monitoring updates to escorting the patient home with a nurse, the operation showed the value of expert planning and care.
A patient travelled to Latvia for elective cosmetic surgery. After the procedure, unexpected complications set in. The patient’s condition worsened, requiring re-admission to hospital and an ICU transfer.
This sudden turn raised critical questions for the family and their insurers. How could the patient return home safely to the UK? What medical support would be needed? How could costs be contained while still ensuring continuity of care?
The situation brought several obstacles:
Limited local medical facilities and uncertainty about ongoing care
The need for medical clearance before commercial travel
The higher costs of a medical-assisted flight versus standard travel
Pressure to arrange everything quickly while the patient remained in ICU
NGS’ Operations and MedOps teams tracked the patient’s medical updates around the clock. Once stabilised, we sourced detailed quotes for two options:
A commercial flight, cost-effective but requiring medical clearance
A medical-assisted flight, offering continuous professional care at higher cost
Based on consultation with doctors, the decision was made for a commercial flight with a trained nurse escort. This option balanced safety, medical oversight, and cost control.
NGS coordinated all travel logistics, from hospital discharge to the patient’s final arrival. A nurse accompanied the patient throughout the journey, ensuring care was uninterrupted. The patient reached the UK safely, where ongoing treatment continued without disruption.
This case highlights the importance of professional repatriation services. NGS ensured:
The patient’s safe return home
Continuity of medical care during travel
Effective cost management through tailored solutions
