NGS Global Solutions

24 Hour Emergency Communications

Personnel working in remote or high risk areas of the world are exposed to a variety of threats including operational incidents, natural disasters and terrorism.

In some cases, travellers may not be missed until they are overdue on their return– especially where communications are affected by working in different time zones.

It is essential to safeguard your business by providing your travelling staff with immediate assistance or support that may be crucial to their security, or even their lives.

24-Hour Dedicated, Manned, Emergency Hotline

It is essential to safeguard your business by providing your travelling staff with immediate assistance or support that may be crucial to their security, or even their lives. From its world-class operations room in the centre of The City of London, NGS provides a manned service for reporting all risks / all hazards incidents / disasters 24 hrs a day 365 days a year. Calls to the hotline are recorded so that an auditable trail is established from the first contact.

Language Bridge

Calls to NGS Operations can be made by personnel whose first language may not be English. NGS’s duty operator has access to over 150 languages and identifies the language of the caller and holds them on the line whilst conferencing in an interpreter.

Whether the call is a routine safety check call or a report of an emergency, use of an interpreter ensures that details of the call are clearly understood by NGS and the caller.

NGS Touchdown

When you need to act quickly every second counts! For fast, responsive and accurate communication, Touchdown is the ideal solution to co-ordinate contacting people and gathering their responses using all possible contact methods – fixed line phone, pager, email or mobile.

Efficient incident handling means the difference between disorder and the successful outcome of any operational or safety challenge. Touchdown is used to provide people with information on events, alerts and emergency situations where speed, time, accuracy and two-way communications are paramount.